Privacy Policy

Legal entity: Hearing Aids Near Me Ltd
Address: Unit 19/20 Shire Hall Business Centre, Market Square, Stafford, ST16 2LD
Email: info@hanm.co.uk

We may collect the following types of personal data:

A) Identity and contact details

• Name
• Email address
• Telephone number
• Address (where needed for services, repairs, warranties, or invoicing)

B) Booking and enquiry details

• Appointment bookings, cancellations and attendance
• Information you submit via forms (e.g., reason for visit, preferred times)
• Communications with us (emails/messages and relevant call notes)

C) Health information (special category data)Because we provide hearing care services, we may collect and store health-related data such as:

• Hearing test results (including online hearing test results where used)
• Audiology assessment information and outcomes
• Ear/hearing symptoms you tell us about (e.g., hearing difficulties, tinnitus)
• Hearing aid fitting details, programming settings, adjustments and aftercare notes

D) Payment dataPayments may be processed by SumUp and/or Square. We usually receive limited payment information such as:

• Amount, date/time, payment status, and transaction reference
• Refund information (if applicable)

We do not store full card details on our systems.

E) Website and technical data

• IP address, device and browser type
• Pages you visit and actions you take on our website
• Cookie and analytics data (see Cookies section)

We collect your personal data when you:

• Fill in forms on our website
• Book an appointment online using Blueprint Solutions
• Take an online hearing test provided by Sonova (if you choose to use it)
• Contact us by phone or email
• Attend an appointment and receive services
• Browse our website (using cookies and similar technologies)

We use your data to:

• Provide and manage our services (assessments, earwax removal, hearing aids, repairs, aftercare)
• Arrange and administer appointments and reminders
• Provide results, recommendations and follow-up support
• Process payments and issue invoices/receipts
• Manage repairs, warranties, returns and supplier support where needed
• Respond to enquiries, feedback and complaints
• Improve our website and services
• Maintain security, prevent fraud and keep appropriate records
• Comply with legal, regulatory, tax and professional obligations

A) For general personal data, we rely on:

• Contract – to provide services you request (e.g., bookings, repairs, supply of hearing aids)
• Legitimate interests – to run our business, manage appointments, improve services and keep systems secure (balanced against your rights)
• Legal obligation – for accounting/tax and other legal requirements
• Consent – for certain marketing messages and non-essential cookies

B) For health data (special category data), we rely on:

• Processing necessary for health or social care purposes (assessment, diagnosis, treatment and management of care) with appropriate safeguards; and/or
• Explicit consent, where required (this can depend on how data is collected via online tools and forms)

Where we rely on consent, you can withdraw it at any time. This won’t affect processing already carried out.

We may send:

• Service messages (e.g., appointment confirmations, reminders, aftercare follow-ups) — these are not marketing.
• Marketing messages (e.g., promotions) only where allowed by law (for example, with consent or “soft opt-in” where applicable).

You can opt out of marketing at any time by contacting info@hanm.co.uk.

We do not sell your personal data.

We only share your data where necessary to deliver services and run our business. This may include:

A) Booking / practice management

• Blueprint Solutions – to manage online bookings and related administration.

B) Online hearing test provider

• Sonova – if you use the online hearing test embedded or linked from our website.

C) Payment providers

• SumUp and/or Square – to process payments and handle refunds/reconciliations.

D) Product, repair and warranty support

• Hearing aid manufacturers, suppliers and repair partners where needed for repairs, parts, servicing, returns and warranties.

E) IT and website providers

• Website hosting, analytics, email and IT support providers who help us operate and secure our systems.

F) Professional advisers and legal requirements

• Accountants, insurers, and legal advisers where necessary
• Regulators, courts or law enforcement where we are legally required to do so

Where third parties process personal data on our behalf, they are required to protect it and only use it for the agreed purposes. Some third parties may act as their own data controllers (for example, certain finance providers if you apply for finance).

Some suppliers may store or process data outside the UK. Where this happens, we use appropriate safeguards such as:

• UK adequacy regulations, or
• UK-approved contractual protections

We keep personal data only for as long as necessary for the purposes in this policy, including legal and clinical requirements. Typical examples:

• Clinical records: kept in line with applicable healthcare/professional guidance and legal obligations (often several years)
• Enquiries/booking records where no treatment occurs: typically 12–24 months
• Accounting and tax records: typically 6 years in the UK

Retention can vary depending on the circumstances and legal requirements.

You have rights under UK GDPR, including:

• Access to your data
• Correction of inaccurate data
• Deletion (in certain circumstances)
• Restriction of processing (in certain circumstances)
• Data portability (in certain circumstances)
• Objection (particularly where we rely on legitimate interests)
• Withdrawal of consent (where consent is the basis)

To exercise your rights, email info@hanm.co.uk. We may need to verify your identity.

We use cookies and similar technologies to:

• Make the website work properly (essential cookies)
• Understand website usage (analytics cookies)
• Support marketing (only where used and where you consent)

You can control cookies through your browser settings and any cookie banner/preferences tool on our website (if implemented).

We use appropriate technical and organisational measures to protect your data, including access controls and secure systems. No online system is completely secure, but we take reasonable steps to protect your information.

Our services are generally intended for adults. If we discover that a child’s personal data has been provided without appropriate consent, we will take steps to delete it where required.

If you are concerned about how we use your personal data, please contact us at info@hanm.co.uk and we will try to resolve it.

You also have the right to complain to the UK regulator: Information Commissioner’s Office (ICO)
Website: https://ico.org.uk/
Phone: 0303 123 1113

We may update this policy from time to time. Any changes will be posted on this page and the “Last updated” date will be updated.